Our Bespoke Memberships are designed for those who value freedom, individuality, and intention. There are no set inclusions and no predefined paths, instead, you can create an experience that reflects your needs, goals, and lifestyle.
From wellness and movement to relaxation, you choose exactly what you want, when you want it. Your membership is entirely tailored, allowing you to evolve your experience and work your wellness around you.
This is membership without limits; thoughtfully curated by you, supported by us, and designed to offer complete flexibility, exclusivity, and ease.
To create your perfect membership, please get in touch with Re:Treat directly to book your free consultation.
0161 827 4034
1. ABOUT THIS AGREEMENT
1.1 References to ‘you’, ‘your’ and ‘yours’ are the
references to the individual completing the membership application form.
References to ‘we’, ‘us’ and ‘our’ are references to
RE:TREAT at The Lowry Hotel, 50 Dearman’s Place, Salford, Manchester, M3 5LH.
The “agreement” means the membership agreement entered
between you and us, which incorporates the application form, questionnaire,
RE:TREAT rules and these terms and conditions.
Members
A “ Annual member” is a RE:TREAT member who pays the
subscription fee twelve months in advance.
A “Quarterly Member” is a RE:TREAT member who pays the
subscription fee three months in advance.
FEES
The Joining Fee means the one-off payment fee, which subject
to the terms and conditions of this agreement, is non-refundable. For the
avoidance of doubt the joining fee shall include all administrative fees
applicable to joining a RE:TREAT membership.
The subscription fee means the twelve-month subscription
fee, payable in full in advance.
1.2 Your membership agreement applies only to The Lowry
Hotel RE:TREAT spa. By agreeing to the terms and conditions you acknowledge
that you have received a copy of RE:TREAT rules and agree to the content.
2. Membership duration
2.1 Subject to section 2.3 and 2.4, the membership period is
either three or twelve months depending on the membership you have selected. It
commences on the day following receipt of your joining fee and the subscription
fee, the joining fee and the first payment towards the subscription fee.
2.2 All prepaid members, unless your membership has been
brought to an end early in accordance with this agreement, we will write to you
giving you not less than 4 weeks’ notice of the expiry of the membership and
offer you the opportunity to renew your membership. Our letter to you will
indicate the new subscription fee payable for the next duration and any other
revised terms.
2.3 If within 7 days of the commencement of your membership
you wish to terminate this agreement you must notify RE:TREAT in writing within
that 7-day period, in which case we will agree to terminate the agreement and
refund the subscription fee, less an administrative charge (currently £35.00)
as in place from time to time.
2.4 You will be issued with a membership card. On
termination of this agreement for any reason, you must return it to us. For the
avoidance of doubt, you will be charged for any replacement cards required
during your membership with RE:TREAT.
3 FEES
3. The basic fee structure comprises of full prepayment of
either the quarterly membership or the annual membership. All published fees
and other charges are inclusive of VAT.
3.1 We have the right to review the subscription fee at any
time. We currently implement an annual price review to the subscription fee on
1st October each year.
If you are a prepaid member, the price review in the
subscription fee will not affect you until you renew your membership under
section 2.2 at the end of the twelve-month period.
3.2 We have the right to review all other fees and charges
at any time.
b) As per RE:TREAT’s cancellation policy for all guests -
the same applies to RE:TREAT memberships. RE:TREAT operates a 48-hour
cancellation policy and therefore any cancellations within 48 hours will result
in a loss of 50% of treatment time from your monthly treatment, should you have
one as part of your membership. Any cancellations within 12 hours will result
in total loss of monthly treatment. For any additional chargeable treatments
within the month the cancellation policy withstands to charge a cancellation
fee of 50% of treatment cost for cancellations made within 48 hours and 100% of
treatment cost for any cancellations made within 12 hours.
4 MEMBERSHIPS
4.1 RE:TREAT Wellness memberships ; If you are a prepaid
RE:TREAT Wellness member you may be entitled to a treatment or facility session
for each month of your membership, depending on the membership type you have
chosen. Your treatment/facility session is allocated to the given month and is
unable to be carried across or accrued to use in further months. Should you
miss your monthly appointment you will therefore have forfeited your right to
redeem the treatment/facility. Treatments/facility sessions may be carried
over, only whereby membership suspension has occurred following written
confirmation to RE:TREAT with 30 days’ notice and agreement between both
parties. Annual members can carry over a maximum of 2 treatments/facility
sessions by way of extending the membership by 2 months. Quarterly members can
carry over a maximum of 1 treatment/facility by way of extending the membership
by 1 month.
4.2 RE:TREAT memberships; If you are a prepaid RE:TREAT
Wellness or Gym member you are entitled to 20% off food and drink in the River
Restaurant and Lowry Lounge. This is only to be used by the owner of the
RE:TREAT membership, and any guests (Subject to 10. guest rules apply) and must
only be used on the same day as use of the spa, during RE:TREAT opening hours.
4.3 Bookings with RE:TREAT partners (Complete Health Clinic
& Assure Health); Any treatments included in memberships that are provided
by our partners, need to be booked directly with them. Their booking terms will
apply, and bookings will be accepted at their discretion, subject to their
availability. Booking directions can be requested with RE:TREAT.
5 YOUR OBLIGATIONS
5.1 You agree to pay the subscription fee and all other
applicable charges;
5.2 To apply with RE:TREAT rules.
5.3 To observe all health and safety rules regarding usage
of RE:TREAT.
5.4 To use RE:TREAT facilities in accordance with all usage
instructions, not to abuse the equipment and facilities and to conduct yourself
in an orderly manner so not to interfere with other members use or enjoyment of
RE:TREAT and its facilities.
6 Cancellations by us
6.1 Subject to 2.4, if you are a prepaid member and wish to
cancel the agreement early ahead of the twelve-month period, we will not make a
refund subscription fee for any previous months or any part thereof. For the
avoidance of doubt, the cancellation terms defined herein should not be
construed as a penalty.
6.2 After the initial membership duration, you can terminate
your membership at any time upon one month’s written notice. During any such
notice period you will have the normal rights of a member to visit RE:TREAT and
you will have to pay the appropriate proportion of the membership fees.
6.3 In addition to our termination rights under section 6
below we may terminate the agreement on 30 days written notice for any reason
by providing written notice. For example, we may have taken the decision to
close RE:TREAT permanently. If you are a prepaid member a proportionate amount
of the subscription fee will be repaid to you for the unexpired duration.
7 Termination of Breach
7.1 We may terminate your membership:
(a) If fees are not paid when due and remain unpaid
following 14 calendar days’ notice from RE:TREAT.
(b) Immediately at our absolute discretion if you are in
serious breach of this agreement or commit repeated minor breaches.
If we do terminate your membership for any of these reasons
you shall not be entitled to any repayment of the joining fee or subscription
fee.
8. MEMBERSHIP SUSPENSION
8.1 Provided that all fees have been paid and are up to date
you have the right to suspend your membership for a maximum of 2 months for
annual members, or 1 month for quarterly members in any one calendar year. You
must do this by writing to RE:TREAT giving no less than 30 days’ notice of the
date upon which you wish your membership to be suspended. The period of
suspension shall be for whole months only, and not for any lesser period.
8.2 If you are a prepaid member the agreement expiry date
will be extended by the period of suspension for a maximum of 2 months.
8.3 In all cases a reasonable monthly suspension fee will be
payable to cover our additional administrative costs. We will provide details
of the fee upon request.
9. We reserve the right to close areas of RE:TREAT for up to
14 days in any one calendar year for the purposes of carrying out repairs,
refurbishments, and maintenance, whether routine or extraordinary in nature.
Should any closure beyond 14 days or if RE:TREAT is closed for these reasons
for more than 14 days in a calendar year, we will refund you a proportionate
amount of the subscription fee for the closure period exceeding 14 days.
10. Guests
10.1 You are entitled to bring 3 guests total within the
duration of the Quarterly membership and 12 guests total within the Annual
memberships to RE:TREAT, who may use RE:TREAT facilities on payment of the
applicable full charge with 20% discount. Guests must always be accompanied by
you.
10.2 Guest admittance may be restricted at certain peak
times at the sole discretion of RE:TREAT.
10.3 You are responsible for ensuring that your guests
comply with RE:TREAT rules and you must not leave RE:TREAT before your guests.
10.4 You may not introduce a guest who has been previously
rejected as a member or who has had membership terminated or suspended. We
reserve the right, at our sole discretion of RE:TREAT manager.
11. Corporate membership
11.1 Corporate membership rates are available for
companies/firms or other commercial businesses introducing 6 or more members.
They may include three employees and their family members or partners.
11.2 Section 7 (membership suspension) does not apply to
cooperate members and if at any time and for any reason the number of members
under the corporate membership falls below 6 you will have 30 days to remedy
that situation falling which the membership will be reclassified as individual
agreements with us and they will be charged a supplement to align the fees for
individuals for the balance of the twelve month period.
12. Liability
Excluding personal injury or death, we shall not be liable
to any member, guest or other party for loss or damage of whatsoever kind
arising from the use of the spa whether caused by negligence or otherwise on
the part of RE:TREAT, its employees or any other party involved, whether
directly or indirectly expect as provided by statute (where such provision
cannot be excluded by contract) or arising by virtue of any provision
hereunder. Any liability shall be limited to the value of the services.
13. Variation of terms
We reserve the right to vary these terms and conditions,
including RE:TREAT rules at any time, to reflect changes in connection with the
management and operation of the RE:TREAT. Unless the changes are due for health
and safety reasons or essential to safeguard our interests and those of our
members or hotel guests, we will use reasonable efforts to give you 10 days’
notice before any change takes effect by displaying an appropriate notice in
RE:TREAT.
14. Personal information
14.1 We use the personal information you provide to us in
deciding whether to accept your membership application. That information, and
any other personal information you provide to us, is collected, and processed
by us so that we can provide you with our services and handle your requests.
14.2 We also process your personal information to monitor
and analyse our business, and for marketing and communication purposes in
connection with both our own products and services and those of other companies
in the group. Communication with you may be by email. In this connection
personal information may also be disclosed to agents or third parties engaged
by us or other members of The Lowry Hotel in marketing and communication
activities. For the avoidance of doubt, all processing of personal information
shall be carried out in accordance with the Data Protection act 1998 as amended
from time to time.
14.3 By ticking the box in the application form you have
indicated your preference not to be contacted by us or any other members of the
Hotel. If you have ticked the box, we will refrain from doing so.
15.4 You have the right to ask for a copy of the information
we hold on you, and to have any inaccuracies corrected. All correspondence
regarding personal data must be sent in writing to our data controller. Contact
details, along with applicable time scales and charges, are available at
RE:TREAT.
15. General
15.1 We may transfer any of our rights and liabilities under
this agreement. We will notify you of any such transfer.
15.2 You must write to inform us of change in the personal
details you have provided to us. If you fail to notify us of a change of
address, any communications will be deemed to have been received by you 5 days
after posting by us.
15.3 In the event of any disagreement in the interpretation
of RE:TREAT rules, our decision is final.
15.4 This agreement may not be assigned at any time by you.